Due to the COVID-19 Pandemic South William Clinic & Spa have made the difficult decision to close until the 30th of March 2020, for the safety of our staff members, clients and the wider community such as friends and family members. We understand that the situation is not ideal, however safety is our first priority and we are not prepared to make any compromises on that. We will be reaching out to all our clients to reschedule appointments over coming days and will continue to monitor developments and advice from Government. We understand that cancellations can be frustrating but the sooner the better we all come together and fight this deadly virus the better for everyone.
Due to the large volume of appointments to be rescheduled, we would encourage clients to reschedule your appointment to a future date after the 30th of March, you can do so HERE by logging in with your details or creating an account. We are also contactable via email firstname.lastname@example.org.
Gift Vouchers & Account Credit
Please be assured that all gift vouchers, account credit and courses will be honoured and have no expiry date. For any third-party vouchers expiring soon, please contact us via email with the voucher details and if we can redeem your voucher in advance we are happy to extend the expiry date for you.
Online orders will be processed as normal but please accept some delays. Any courses or special offers purchased will automatically be added to clients accounts and no action is required. You may contact us to book after the 30th of March 2020.
There are no changes to our refund policy at this time. All sales are final and any treatments or courses purchased are non-refundable. However, we will prioritise bookings for clients who have been cancelled during this current period.
Please also keep an eye on our social media for latest updates and offers:
Thank you for your cooperation and understanding in advance. We are passionate about what we do and love making our clients feel special when they visit the clinic, we are really looking forward to getting back to normal as soon as possible. Please feel free to support the business during this challenging time by purchasing a gift voucher online for you or a loved one to use for a future date.